Christian Kulat

I’m a full-stack software engineer and IT support professional based out of Atlanta, GA. I’m most >comfortable using Go and Python, with a focus in cloud technologies and microservices. I’m >experienced in technical writing, API services, and communicating with customers and stakeholders.

Education and Certifications

Bachelor of Science in Computer Science, Minor in Software Engineering; Kennesaw State University

2018 - 2023

Completed a full degree track in Computer Science, with an emphasis on user design, algorithm analysis, software testing and quality assurance and other important facets of software engineering such as API design, microservice architecture and networking. Classes taken include SoftwareTesting and QA, Algorithm Analysis, Artifical Intelligence and Cryptography. Final semester of degree consistedof a unique capstone project focused on the development of a gamified rewards solution for a Fortune 20 company.

Google IT Support Specialist; Google & Coursera

Jan - June 2022

Studied fundamental skills needed for a career in IT support. Topics covered include troubleshooting and customer service, operating systems, networking, system administration,and security. Troubleshot common hardware and software issues, how to resolve them, and gained an understanding of the basic principles of computer networks. Researched essential concepts such as virtualization, cloud computing, and data recovery.

Work Experience

IT Analyst I at Chick-fil-A, Inc.

July 2023 - Present

  • Manage high-volume ticket queue with an average time-to-resolve of less than two days
  • Collaborate with Tier II and 3 support, product managers and knowledge owners across departments and partners to assist in resolving an average of 20 tickets per day
  • Create, utilize and update knowledge articles according to KCS standards for the use of over 3000 locations in the US

Sales Support at Backyard Playnation, LLC

February 2022 - July 2023

  • Wrote marketing copy and other technical documents for over 20 products, including brand new furniture collections.
  • Developed automated text extraction and online form submission of purchase orders for Amazon’s Vendor Central using Python
  • Assisted in 3rd-party Javascript API integration on company ecommerce website resulting in 10% uptick in sales in the following 6 months

Team Lead and Certified Trainer at Chick-Fil-A Acworth

October 2017 - Present

  • Manage teams of 20+ people through rush hours to deliver upwards of $20000 in daily sales

  • Train, guide and set an example for multiple new team members

  • Assist in updating training regimen and operational techniques facilitating a 50% increase in daily sales over 3 years

Technical Experience

Industry Partner Capstone Project

January - May 2023

Participated in a unique Capstone Project focused on the development of agamified rewards systems solution for a Fortune 20 company. This project involved utilizing source data and building a working prototype application that allows the business to incentivize employees to improve customer service. Capstone teams met regularly with sponsor stakeholders through the entire discovery and build process, following an agile deliveryprocess.

Dice Rolling Discord Bot in Go

January - February 2023

Lightweight bot running in a Docker container that parses commands in a Discord guild and returns a brief sentence detailing the results of a dice roll. Users can specify the number of sideson a die and the number of die to be rolled.

Technologies and Skills

Programming Languages & Software Tools

Go:

With Go, developed a number of single-page applications, HTTP services, and have studied how microservices and cloud services are written using the language. Current development project is a Go-based tool to create, track and update goals.

Python:

Using Python, developed a number of simple scripts and programs to complete assignments and automate common workflows ineveryday tasks.In order to streamline data entry, developed a script that copies text pulledfrom a PDF and can be configured to paste and submit it into a browser form. Python is also the language most used when solving algorithm problems.

Javascript:

Used the React and Vue frameworks in both personal and collegiate projects.The initial version of portfolio site was written in React, and the current version is written in Vue. Comfortable with the Node.js framework when writing backends, having direct experience writing local databases using Node and PostgreSQL.

Foundational knowledge of Java, Google Cloud Platform, Git, PostgreSQL, MySQL

Soft Skills

Teamwork & Communication, Leadership, Adaptability, Empathy, Self-awareness

cdkulat1@gmail.com • <kulat.co> • Atlanta, GA